Refund Policy

Last updated: August 6, 2026

We want you to be happy with Save Image As Type Pro. Whether you're on the 7-day free trial, the monthly subscription or the one-time Lifetime purchase, we keep refunds and cancellations simple and fair.

14-day money-back guarantee

If you're not satisfied for any reason, you can request a full refund within 14 days of your purchase — no reason needed. This covers:

• Pro Lifetime — the full one-time payment, refunded within 14 days of the purchase date.
• Pro Monthly — your first paid payment, refunded within 14 days of that charge.

Your Pro license is deactivated when a refund is issued, and the Extension returns to the free feature set. Files you already saved are yours and stay on your device — we never had them in the first place.

Lifetime (one-time) purchases

The Lifetime plan is a single payment, so there is no subscription to cancel and no renewal to stop — but it is fully refundable within 14 days of purchase, exactly like the monthly plan. Email us, and we'll process it through Paddle.

A few specifics worth knowing:

• A refunded Lifetime license is revoked. The perpetual license ends with the refund; you can't keep Pro and the money.
• After the 14-day window a Lifetime purchase is generally non-refundable, since you keep the license permanently including future Pro features. If a feature you bought it for stops working, contact us — we'd rather fix it, and if we can't, we'll look at your case individually.
• If you bought Lifetime while a monthly subscription was still running, tell us — we'll make sure the subscription is cancelled so you aren't billed twice, and we'll refund an overlapping monthly charge.
• You can repurchase later at the price current at that time; a refund doesn't blacklist your account.

The 7-day free trial

The monthly plan starts with a 7-day free trial. You add a payment method at checkout but nothing is charged during the trial. Cancel any time before it ends — from your dashboard or the link in your Paddle email — and you pay nothing; there is no charge to refund.

If the trial converts and you realise you meant to cancel, email us within 14 days of that first charge and we'll refund it in full under the guarantee above.

Cancelling the monthly plan

You can cancel the monthly subscription anytime from your dashboard or via the link in your Paddle receipt email. Cancelling stops all future charges, and you keep Pro until the end of the period you've already paid for. Note that uninstalling the extension does not cancel the subscription — cancel it from your dashboard.

Renewal charges after the 14-day window are generally non-refundable — so cancel before your next renewal date to avoid the next charge — but if you were billed unexpectedly, email us and we'll make it right.

How to request a refund

1. Email hello@prepphint.com with the subject "Refund request", from the address you used to purchase or the one on your account.
2. Tell us which plan you're on (Monthly or Lifetime) and include your Paddle order/receipt number if you have it — it's in the receipt email Paddle sent you.
3. We'll confirm and process the refund through Paddle, our Merchant of Record.

You may also request a refund directly via the link in your Paddle receipt email. We aim to reply within one business day.

Processing time

Once approved, refunds are issued to your original payment method by Paddle. It typically takes 5–10 business days for the amount to appear, depending on your bank or card issuer. Refunds are made in the currency you were charged in; if exchange rates moved between purchase and refund, your bank's rate applies and we can't cover the difference.

After 14 days

Outside the 14-day window we generally don't offer refunds, but if something isn't working, please contact us — we'll do our best to make it right, and there may be additional rights under your local consumer-protection laws (for example, the statutory 14-day right of withdrawal for consumers in the UK and EU, which Paddle honours as Merchant of Record).

Chargebacks

Please email us before opening a dispute with your bank. A chargeback costs us a fee and automatically suspends the license while it's investigated, and it's almost always slower than just asking us — we approve refunds inside the guarantee window as a matter of course.

Free features

The free features of the Extension — saving as JPG, PNG and WebP, hover dimensions, history and the save menu and core prompts in 53 languages — remain available at no cost and don't require an account or a purchase, so there's nothing to refund for free use.

Contact

Questions about a refund? Email hello@prepphint.com and we'll help. This policy forms part of our Terms of Service.