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That charge is from us — same business, two names. "PreppHint" is the trading name you see on the site and in the extension; "Nixologic" is the registered legal business name on file with our payment provider (Paddle), so that's what appears on your statement. Email hello@prepphint.com if you'd like us to confirm.

It depends on the plan you chose. The Monthly plan ($1.99/mo) starts with a 7-day free trial and then auto-renews until you cancel — cancel any time during the trial and you're never charged. You can cancel from your dashboard or via the link in your Paddle email, and you keep Pro until the period you've paid for ends. Uninstalling the extension does not cancel it. The Lifetime plan is a one-time payment with nothing to cancel and no further charges — and it's still refundable within 14 days.

Reopen the extension popup (close it first, then click the toolbar icon again). The popup pulls your license state on every open. If it's still Free after 30 seconds, open the upgrade panel, sign out, and sign in again.

Pro state probably hasn't refreshed yet. Open the popup and confirm "Pro ✓" is shown in the header. If not, sign out and sign in again with the same account. Still stuck? Email us with your account email and we'll fix it.

Wherever you chose in the native Save dialog — by default, your browser's Downloads folder. We never see them. Open Chrome's Downloads page (Ctrl+J) to find the file path.

Yes — full refund within 14 days of purchase, no questions asked, on both the monthly plan and the one-time Lifetime purchase. Cancel during the 7-day trial and there's no charge at all. Full policy →

Yes — email us and we'll delete your account, license record and any session logs. Your images are only ever on your device, so there's nothing to delete on our end. Subject line: "Delete my account".

Yes — it works on any Chromium-based browser. Performance is identical since they share the same engine.